Privacy Policy

Privacy Policy

Your privacy matters to us. We collect and use personal information only for legitimate business, compliance, communication, and website improvement purposes, in accordance with our Privacy Policy.

Website: https://www.hughesprecisionm.com/
Company: Hughes Precision Manufacturing Pvt. Ltd.

Hughes Precision Manufacturing Pvt. Ltd. ("Hughes Precision,” "we,” "us,” or "our”) respects your privacy and is committed to protecting the personal information that you share with us through our website, enquiry forms, business communications, and related digital channels.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information. It is designed in line with widely accepted international privacy principles, including transparency, purpose limitation, data minimisation, lawful processing, security, accountability, and user rights.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website, including contact forms and enquiry forms;
• Business, defence procurement, law enforcement, civilian supply, and export-related enquiries;
• Email, telephone, or other communications initiated through the website;
• Marketing, analytics, cookies, and similar digital tracking technologies;
• Any other online interaction that links to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to review the privacy policies of those third-party services before sharing information with them.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

2.1 Information You Provide Directly

When you submit a contact form, business enquiry, procurement request, or communication, we may collect:

• Name;
• Company or organisation name;
• Job title or designation;
• Email address;
• Phone number;
• Country, state, or city;
• Business address or billing/shipping details, where relevant;
• Nature of enquiry;
• Product or ammunition specifications requested;
• Procurement, packaging, shipping, or compliance-related requirements;
• Any documents, messages, or additional information you voluntarily provide.

2.2 Business and Compliance Information

Because Hughes Precision operates in the defence, law enforcement, and ammunition manufacturing sector, we may request or process additional information where necessary for lawful business, regulatory, export-control, due diligence, or contract purposes. This may include:

• Organisation details;
• Licence, authorisation, or procurement credentials;
• End-use or end-user information;
• Import/export documentation;
• Government, institutional, or law enforcement procurement references;
• Information required to verify eligibility, compliance, or lawful supply.

We collect such information only where it is necessary for legitimate business, legal, contractual, or regulatory purposes.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Referring website or search source;
• Time and date of visit;
• Clickstream and usage patterns;
• Cookie identifiers and similar tracking information.

This information helps us operate the website, improve user experience, monitor performance, analyse traffic, protect security, and measure the effectiveness of digital communications.

3. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to enquiries submitted through the website;
• To provide information about our ammunition range, specifications, packaging, availability, and services;
• To evaluate procurement, defence, law enforcement, civilian, or export-related requests;
• To verify eligibility, compliance, and lawful end-use where required;
• To prepare quotations, proposals, commercial communications, or follow-up responses;
• To manage customer, supplier, distributor, or partner relationships;
• To process business transactions, contracts, orders, and related documentation;
• To comply with applicable laws, regulations, export-control requirements, and government obligations;
• To improve our website, marketing, content, and customer experience;
• To monitor website security and prevent misuse, fraud, unauthorised access, or unlawful activity;
• To send relevant business communications, where permitted by law or consented to by you;
• To maintain records for legal, audit, compliance, tax, and business purposes.

We do not sell personal information.

4. Legal Bases for Processing

Depending on the jurisdiction and the nature of the interaction, we may process personal information on one or more of the following legal bases:

• Consent: Where you voluntarily submit information, agree to receive communications, or accept cookies.
• Contractual Necessity: Where processing is required to evaluate, negotiate, perform, or manage a contract or business relationship.
• Legal or Regulatory Obligation: Where processing is required to comply with applicable laws, export regulations, defence procurement rules, tax obligations, or lawful government requests.
• Legitimate Business Interest: Where processing is necessary for website operation, business communication, fraud prevention, security, service improvement, record keeping, or B2B relationship management, provided such interests do not override your privacy rights.

Where consent is required, you may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, analytics, performance monitoring, personalisation, advertising, and social media features.

Cookies may help us:

• Remember your preferences;
• Improve website performance;
• Analyse traffic and user behaviour;
• Understand which pages and content are most useful;
• Support marketing and advertising measurement;
• Provide social media and third-party platform functionality.

Our website may allow you to accept, reject, or personalise cookie preferences. You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing and Disclosure of Information

We may share personal information only where necessary and appropriate, including with:

• Our group companies, affiliates, authorised personnel, and business teams;
• Website hosting, IT infrastructure, analytics, marketing, CRM, and communication service providers;
• Logistics, documentation, certification, inspection, or compliance partners, where relevant;
• Legal, tax, audit, banking, insurance, and professional advisers;
• Government authorities, defence agencies, law enforcement bodies, regulatory authorities, customs, export-control bodies, or courts, where required by law or lawful process;
• Business partners, distributors, or representatives where necessary to respond to your enquiry or fulfil a lawful business purpose;
• Successors or relevant parties in connection with a merger, restructuring, sale, acquisition, or transfer of business assets.

We require service providers and business partners who process personal information on our behalf to use it only for authorised purposes and to protect it using appropriate safeguards.

7. International Data Transfers

Because we may receive enquiries from India and other countries, personal information may be processed or accessed in jurisdictions other than your country of residence. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, in accordance with applicable data protection laws.

Such safeguards may include contractual protections, restricted access, technical security measures, and compliance reviews where appropriate.

8. Data Security

We use reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

• Access controls and role-based access;
• Secure hosting and infrastructure protections;
• Internal confidentiality practices;
• Monitoring for unauthorised activity;
• Secure record management;
• Employee awareness and restricted handling of sensitive business information.

However, no website, digital transmission, or storage system can be guaranteed to be completely secure. Users should take care when transmitting confidential or sensitive information online.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

• Respond to your enquiry;
• Maintain business records;
• Manage customer, supplier, partner, or procurement relationships;
• Meet contractual, legal, regulatory, export-control, audit, tax, and compliance obligations;
• Resolve disputes or enforce agreements;
• Protect our legal rights and legitimate business interests.

When personal information is no longer required, we will delete, anonymise, or securely retain it in accordance with applicable laws and internal retention practices.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request deletion or erasure of your personal information;
• Opt out of marketing communications;

To exercise these rights, please contact us using the details provided in Section 15. We may need to verify your identity before responding to your request.

Certain requests may be subject to legal, regulatory, contractual, export-control, national security, defence procurement, or record-retention requirements.

11. Marketing Communications

Where permitted by law, we may send business communications relating to our products, services, capabilities, events, or company updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. Even after opting out, we may continue to send non-marketing communications relating to business transactions, compliance, legal obligations, or existing relationships.

12. Children’s Privacy

Our website and services are intended for business, institutional, government, defence, law enforcement, and eligible civilian supply audiences. They are not directed to children.

We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete it, subject to applicable legal requirements.

13. Third-Party Links and Services

Our website may include links to third-party websites, social media platforms, maps, embedded content, or external tools. We are not responsible for the privacy practices, security, content, or policies of such third-party services.

Your interaction with third-party services is governed by their own privacy policies and terms of use.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, website features, or business operations.

The updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, you may contact us at:

Hughes Precision Manufacturing Pvt. Ltd.
New Delhi Office: No. 111, 1st Floor, Mercantile House, K. G. Marg, Connaught Place, New Delhi – 110001, India
Goa Facility: 100–102, Verna Industrial Estate, Goa – 403722, India
Website: https://www.hughesprecisionm.com
Contact: Please use the contact form available on our website: https://www.hughesprecisionm.com/contact-en-us.htm